FAQ
Sizing
Please view our size chart -> here
Packaging
All packaging is made from recycled material, inclduing packing slips and lookbooks.
All items are secured with tamper safe security loops and tape. Removing loop, tape and tags makes a purchase final and voids refund.
Pricing
Please note, pricing in different currencies is calculated and rounded based on the current exchange rates, meaning prices are subject to updates over time and adjustments at checkout due to tax requirements in different regions.
Shipping & Tracking
TLAASE uses DHL Express to ship all orders to all territories. Tracking details will be provided as soon as your order is fulfilled and shipped. Fulfilment may take up to 3 business days.
Customs Duties & Taxes
TLAASE is based in Amsetrdam (NL), all orders ship from our Amsterdam location. No customs duties or taxes will be charged on delivery within the EU.
PLEASE NOTE: For orders from UK and SOUTH AFRICA the displayed prices have either already been adjusted or will be adjusted at checkout, you pay the final price, no customs duties or taxes will be charged by the shipping company on delivery.
Please be aware and educate yourself on customs duties and taxes when ordering from countries outside of the EU other than the UK or SOUTH AFRICA.
Returns & Refunds
Our return & refund policy lasts 14 days. Please make sure to contact us within 14 days of delivery if you would like to return your order. Shipping fees are non-refundable unless itmes are delivered faulty or damaged. For more infomration please refer to our full refund policy -> here.
Secure transactions
Transactions are handled with bank-grade security. Our payment provider Stripe makes all transactions handled through this website secure.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time, email: service[at]tlaase.com